Choosing the right volunteer management software for your organization isn’t easy. There’s a lot of programs to chose from, and understanding all the features, benefits and tools as it applies to your needs can be overwhelming. That’s why we’ve created this handy blog to guide you through the most-asked questions we get at VolunteerMark. These top-10 FAQ will give you a better understanding of what we offer and how our cloud-based software can help you build, manage and grow your volunteer-based organization!

1. How can VolunteerMark help my organization?

VolunteerMark is an affordable, online software application that helps nonprofit organizations manage their volunteer staff by providing cloud-based communications, scheduling and reporting tools. The easy-to-use software allows organizations to schedule and post volunteer shifts for ongoing and one-time events, communicate with volunteers through multiple platforms, track and analyze volunteer data and much more.

With VolunteerMark, you can:

Recruit volunteers. Once you’ve created and posted a volunteer opportunity, you can share it through email, text or your social media platforms to everyone or specific volunteers.

Streamline work. Volunteers can log their own hours, sign up for shifts and upload documents from the comfort of their home on their computer, tablet or the convenient VolunteerMark app.

Analyze volunteer data. Being able to see the big picture as well as drill down into specific data allows you and your team to more efficiently recruit, staff and manage your volunteers and events, saving you precious time and money.

2. How much does VolunteerMark cost?

VolunteerMark offers multiple packages that fit your specific organizational needs and budget, from our Free to Royale plan. Our customer relationship managers can help you determine which plan would best suit your needs by scheduling a personalized demo, or you can review the plans yourself.

3. What type of organizations does VolunteerMark serve?

VolunteerMark’s robust tools, user-friendly design and varying price plans are designed for a wide range of users and organizations, large and small. Our customers work in a range of industries that include:

• Animal shelters and rescue groups.
• Aquariums and zoos.
• Arts and Museums.
• Food banks and pantries.
• Healthcare organizations.
• Political campaigns.
• Religious organizations.
• Sports teams.

4. Is my volunteer data information secure? 

Absolutely. We take our customers’ privacy and security very seriously. All your organizational data is encrypted over a secure socket layer and never shared, distributed or sold to other companies.

VolunteerMark does reserve the right to compile anonymous service hours data to improve the software and the services we provide. You can read our privacy policy here.

5. Who has access to volunteer data?

Administrators are able to only see volunteer data for their specific organization. If a person volunteers for multiple organizations, an administrator cannot see hours for another VolunteerMark account they are not an administrator for.

6. Can I change plans?

Of course. We understand that organizational needs change over time. To change your plan, go to your account and:

1. Click on the “Organizational Info”
2. If you are on a free plan, click on the “Subscription” tab and choose a plan.

If you are a current paying customer, click on the “Upgrade” tab and choose the plan you wish to upgrade or downgrade to. Your account will be charged or refunded accordingly.

7. Can more than one person be an account administrator? 

Yes. The person who created the account can easily add multiple administrators to Essential and Royale packages. To add additional administrators:

1. Go to the “Organizational Information” tab and select “Add Additional Users.”
2. Add the name, email and phone number of the new user.
3. Click on the “Create Additional User” button to complete the request.

8. What is a tag, and how can it help me better organize my volunteers?

A tag allows you to define your volunteers by specific criteria. You can tag by their language abilities, location, skills, or other customized designation that’s relevant to your organization.

These tags allow you to quickly and easily search for volunteers that best match your staffing needs. For example, you may have an event that requires volunteers who speak Spanish and have social media experience. Tags allow you to search for those specific volunteers that are tagged by those criteria.

9. How do the reporting tools help my organization?

Experience and instinct are useful tools in decision making, but having real-time data at your fingertips helps provide a clear picture of volunteer trends, behaviors and where you need to focus your attention and effort. Click To Tweet

Volunteermark’s reporting tools allow you to volunteer activity by hours served, event, department, program and other criteria set up specifically for your organization. With a couple clicks, you use your past data to manage and staff future events.

10. Why should I chose VolunteerMark as my volunteer software management program?

At VolunteerMark, we understand that you have a choice when it comes to your volunteer management software, and we know that it can be a confusing, difficult decision. VolunteerMark sets itself apart from the competition by providing robust features at price plans that are often hundreds of dollars below the competition.

Second, our customer service is second to none. We provide chat, email and phone service unlike many of our competitors who leave it to you to figure out all your questions.

Finally, our system is designed to be user friendly so even the most technically challenged volunteer will feel comfortable signing up for events, logging their hours or responding to your communications.

We know how valuable your volunteers are, and we make sure your experience and theirs is of the highest quality.

To learn more about how VolunteerMark can help your organization manage your volunteers, sign up for a free demo or start your free 30-day trial today!